MAIL SERVICES Pick Up Mail in Wardlaw Building Drop off Mail in Wardlaw Building Shipping Mail Courier Service (on campus) COPYING/PRINTING Duplication (Faculty/Staff only) Printing from Computers in the Training Center (Students; Faculty/Staff) Printing to Color Printer (Faculty/Staff only) OTHER SERVICES Purchasing Emergency Supplies (Faculty/Staff only) MISCELLANEOUS Questions About Charges to COE Department from Services Center System Borrowing Items from the Services Center (Faculty/Staff only) Recycling/Reusing Items

Pick Up Mail in Wardlaw: Offices within Wardlaw have a designated mailbox in the Services Center. Mail is delivered to the Services Center by the University Post Office twice a day. When items are delivered, they are sorted into the office mailboxes.

• A contact person is identified for each office area. Early each semester the contact person needs to confirm the names of the people in their area. If adjunct instructors or others need to be added or deleted to the office mailbox list, the contact person needs to write to coe_training@gwm.sc.edu This is especially important for offices not in the Wardlaw Building so mail can be forwarded to the appropriate building.
• It is the responsibility of each office to pick up their mail at the window of the Services center during regular office hours.
• Parcels that are too large to fit in the mailbox are kept in the Services Center and a "parcel too large for box" form is completed and put in the office mailbox.
• Mail for the Physical Education Department and other College of Education offices that are not in the Wardlaw Building are forwarded through campus mail.
• Questions about the mailboxes should be sent to coe_training@gwm.sc.edu

Drop Off Mail in Wardlaw: Drop off all mail at the window of the Services Center during regular office hours and it will go out with the next mail pickup. To avoid being returned, the mail must meet one of the following three criteria:

1. It has the appropriate Postal Authorization form attached
2. It has a postage stamp attached
3. It is in a campus mail envelope with the complete and clearly written campus address on it
   
• To send mail first class, first class presort, or international mail and charge it to a designated department:
• A Postal Authorization form must be attached to the item or bundle of items. These forms are provided by the USC Post Office. Sarah Kelly, of the USC Post Office, will print a set of the forms for the contact person for each account. The Postal Authorization form may be duplicated but be sure to keep them in a secure place. For a set of forms, contact Ms. Kelly at sarahk@gwm.sc.edu with the name of the department, the account code(s), his or her e-mail and the phone number.
  • USC PO 1 is for first class mail
  • USC PO 2 is for first class presort
  • USC PO 3 is for first class international mail
  • USC PO 4 is for UPS shipping
• Attach the Postal Authorization form to one item of mail with a paper clip. Attach the Postal Authorization form to an entire bundle of mail with rubber band(s), string, or in a box.
• The Postal Authorization form must be signed by the person authorized to make purchases in the department.
• To mail an item with a postage stamp applied: Bring it to the Services Center window and it will go out with the next mail pickup
• To send mail via Campus Mail: Put the item in a University campus mail envelope and bring it to the Services Center window. It will be distributed within the Wardlaw Building or go out with the next mail pickup.

• To Ship via UPS: A Postal Authorization form (USC PO 4) must be attached to the item or bundles of items. These forms are provided by the USC Post Office. Sarah Kelly, of the USC Post Office, will print a set of the forms for the contact person for each account. The Postal Authorization form may be duplicated but be sure to keep them in a secure place. For a set of forms, contact Ms. Kelly at sarahk@gwm.sc.edu with the name of the department, the account code(s), his or her e-mail and the phone number.
• To Ship with Other Shippers: The University does not support other shippers. OTo use another shipper, contact them directly to arrange for billing information and pick up arrangements.
  -- Note about shipping: If a person will not be available in an office for the pickup or the delivery of packages, arrangements can be made to have the package picked up from or delivered to the Services Center during regular office hours. Make sure that the package is securely packaged, the address is complete and the appropriate paperwork is attached. When asking a company to ship to the Services Center, contact the Services Center at 777-3067 prior to delivery. Each office is responsible for contacting the company and scheduling a pickup or delivery.--

Mail Courier Service

• Courier service is provided once a day from the Services Center mail window to four locations on campus. All of the locations are closely affiliated with our programs. This courier service is provided for items which require same day delivery.
• The following locations are on the courier route for delivery and pick up.
  • Wardlaw Building Building
  • Byrnes Building
  • Blatt PE Building
  • Child Development Center

Duplication: Faculty/Staff only

• To duplicate items and to have the order charged to a department, grant or other office the two-part Services Center Request form must be attached to the original. These forms are available at the Services Center window.
• Each request must be made separately. Note that many departments, projects and offices have established rules about the maximum duplication purchases allowed. It is the responsibility of the requestor to comply with the rules, including obtaining additional signatures. The form must be filled out completely. If a budget code and/or signature is missing, the request will not be processed.
• If details on the Request form are missing or incomplete, the originals will be duplicated with the following parameters: white 8.5 x 11 paper, one-sided, collated and stapled. If the job does not meet the requestor's expectations and if the details on the original request are missing or incomplete, there will be a charge for re-processing the order.
• It is the responsibility of the requestor to drop off and pick up duplication requests during regular office hours.
• Obtaining copyright clearance of items to be duplicated is the responsibility of the requestor. Signing the Services Center Request form is evidence that the requestor takes responsibility for the clearance.
• Completion of most requests occurs within 48 hours of the submission. Duplication requests are done as soon as possible during regular office hours and in the order that they are received. Exceptions to this time frame include when a job uses special paper or if the copier is broken or not operating correctly.
• Large or complex duplication may be sent to USC printing at the discretion of the Services Center. In this case, the employee will contact the requestor to discuss costs involved and the completion timeframe as determined by USC Printing.

Printing from Computers in the Training Center: Students/Faculty/Staff

• Students: (cash only) Students can print from a limited number of computers in the Training Center.
  • Print jobs are done on plain white 8.5 x 11 paper only.
  • Pick up print jobs at the Services Center window during regular office hours.
  • The charge is 10 cents per page to be paid by Carolina Card only.
  • If the print job is large and will take a considerable amount of time, plan accordingly so that the work can be completed before the Services Center closes for the day. If the Services Center is closed, return the next business day to complete the transaction.
• Faculty/Staff Members: College of Education faculty/staff members can print from a limited number of computers in the Training Center and charge it to their department.
  • The charge is 10 cents per page.
  • Print work can be picked up from the Services Center window during regular office hours.
  • Prior to picking up the work, a Services Center Request form must be completed including a budget code and signature. Refer to Department's rules for copy/print services to see if additional signatures are required.
  • To charge printing work which is part of a class project, such as students' exams, arrangements can be made prior to the event. In this case, the Services Center requires a list of the student's involved in the activity, a description of the assignment, the instructors name with contact information, and the project date(s). It is the student's responsibility to inform the employee at the window that the print job is being charged to your class and to give proof of their identity.
  • Printing during evening events, requires submitting a request prior to the event. Submit the request online through the Instructional Support Request Form (http://www.ed.sc.edu/ois/instructionSupport.asp)

Printing to the Color Printer: College of Education faculty/staff members may use this service and charge it to their department or a grant. There are three ways to print to the color laser printer located in the Services Center.

• Bring files to be printed to the Services center
  • Complete the Services Center Request form and attach the diskette or CD/DVD containing the files.
  • The Services Center Request from requires the budget account, appropriate signature and specific information about the print order.
  • If the print work does not meet the requestor's expectations and if the details on the original request are missing or incomplete, there will be a charge for re-processing the order. Of course, if the employee fails to complete the request as indicated, the print job will be re-processed at no charge.
  • Most printing work is completed utilizing the Microsoft Office Suite. If there is another software used, contact the Services Center at 777-3067 to make sure the appropriate software is available on the computer.
  • Completion of most requests occurs within 48 hours of the original submission. At times, due to an unusually large print job, the completion time may exceed this time frame.
• Make an appointment with an employee in the Services Center
  • Schedule an appointment to come to the Services Center and complete the print job with the employee. If there are any particulars with a file, this will be helpful to everyone involved.
• Print directly from an office desktop to the color printer
  • For frequent color printing work, the appropriate drivers can be installed on an office computer to allow direct printing to the Services Center color printer. To submit this request in a written email to: coe_training@gwm.sc.edu
  • Before beginning a print job from your office, call the Services Center at 777-3067 to request that the printer be turned on.
  • Most printing work is completed utilizing the Microsoft Office Suite. If there is another software used, contact the Services Center at 777-3067 to make sure that the appropriate software is available on the computer.
  • It is the responsibility of the requestor for printouts to the color printer, whether it meets intended expectations or nor and whether the intentions were to print to that printer or not. If you have any doubt about the outcome, it is recommended that you schedule an appointment for a test.
  • The Services Center Request form requires the budget account number, appropriate signature and specific information about the order. When picking up a print order, the Services Center Request form is submitted before any work is released.

Purchasing Emergency Supplies: Only College of Education faculty/staff members may purchase and charge supplies to their department or grant. The Services Center keeps a small inventory of office supplies and USC specific items, such as letterhead and envelopes. See a complete list of emergency supplies on the Services Center web page. The signature of the person who is authorized to make purchases from the department is required for any purchase.

• Availability of items can be checked by calling the Services Center at 777-3067 or asking at the Services Center window. Once availability is determined, submit the Emergency Supply Request form, including a budget code and authorizing signature. These forms are located at the Services Center window.
• Any questions about purchases in bulk or questions about purchasing supplies can be addressed by contacting the Services Center at coe_training@gwm.sc.edu An employee from the Services Center will work with requestors to identify University departments, government agencies, and companies with who the University has contracts as well as other potential sources.
• To set up an account with one of the authorized office supply vendors, such as Forms and Supplies, inc. (FSI) or Corporate Express, contact the Services Center. An employee will assist in getting an account set up and in training to use the particular company's purchasing system.

Questions about Charges to COE Departments from the Services Center System: Information about the copy/print jobs, emergency supply purchases, and other services rendered is entered into the Services Center System each day. At anytime during the month, an individual with access to a department's budget can check the charges-to-date. On the fifth of each month, a summary for the previous month is submitted to the College of Education Business Office. If there are questions about a charge prior to the fifth of the following month, contact the Services Center at coe_services@gwm.sc.edu or 777-3067 for an explanation of the charge. Questions after the fifth of the next month must be put in writing. A reply will be given by email with a copy sent to the College of Education Business Office so a change can also be made to the monthly summary.

Borrowing Items from the Services Center: This services is available to College of Education faculty/staff members only. The Services Center has a few items such as carts, a handcart, easels and stencils that may be borrowed for a short period of time (generally measured in hours. To check these items out come to the Services Center window and complete the appropriate form. These ate loaned on a first-come basis.

Recycling/Reusing Items:

• Cardboard Box Recycling: Take flattened cardboard boxes to the blue dumpster on the College Street side of the rear parking lot of Wardlaw College. This is picked up and managed by USC's Facility Service.
• Recycling Other Items: Any new recycling information will be forwarded to all College of Education faculty/staff members through group e-mail. An example of this is recycling phone books.
• Empty Paper Boxes: These boxes with lids are kept for people to have on a first-come-first-serve basis. No reservations are taken. Check at the Services Center window for these.